Contact

Account and job help

For a signed-in account, use the in-product support area to include the timestamp job ID, the source type, and the error shown. Do not send private video files or payment details in a support request.

Before you contact us

• Confirm that a YouTube source is public and available.
• For local video, confirm the format, file size, and processing-rights acknowledgement.
• Copy the job ID from the timestamp history page if a job needs investigation.

Billing questions

Include the order reference from your billing history, the plan you selected, and the date of the charge. Payment credentials are handled by the selected payment provider and should never be sent in a message.

Privacy requests

For an access or deletion request, include the account email and a description of the request. We may need to verify account ownership before responding.